A deposit of 25% is payable to secure a booking. The balance is payable 8 weeks before your start date. If you do not pay the balance we will send an overdue reminder email. If this does not result in payment we will assume that you have cancelled your holiday.  


We will charge for the cost of ‘bounced’ cheques or other fees added by banks for insufficient funds or similar.


Holidays start at 3.00pm on your first day and end at 9.00 am on your final day. We would ask that you observe these times so that we can properly service all our accommodation.


We reserve the right to refuse any reservation at our own discretion.


Any charges for your holiday or additional goods or services not already pre-paid are payable on arrival.


We reserve the right to enter your accommodation if necessary.


Cancellation. The hirer is strongly recommended to take out holiday cancellation insurance. In the event that you need to cancel your holiday, please inform Coombe Mill by email as soon as possible. This will allow us to try and maximise the amount you may be refunded.

If you cancel your holiday, we will try and re-let your property. If we are able to obtain full price for it, we will refund you any monies paid less £50.00. If we cannot relet your holiday at full price, all money paid will be lost.  

Your holiday is non transferable. Should you be unable to take your holiday but have a friend or family party who would like to take your place this must be arranged and confirmed in writing in advance.

If your holiday cannot proceed because Coombe Mill is closed for any reason, including  a covid lockdown or government action, then you will be offered a deferred holiday at the same price, or refund of monies paid.


We reserve the right to cancel a reservation at any time, in which case you will be entitled to a full refund of any monies already paid.


Should your accommodation become uninhabitable during your stay through no fault of yours and we have no alternatives available, you will be entitled to a refund of all monies paid to us on a pro rata basis to the amount of your holiday that was affected.


The Hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc., should be left clean and the property left clean and tidy at the end of the hire period.


We reserve the right to charge for damage caused by guests, their family or pets, although we do not normally charge for minor breakages.


Accidents. We do not accept liability for any personal injury, loss or damage which may be sustained by your party or their property during the period they are at Coombe Mill except where it arises from the negligence or wilful default of Coombe Mill.


Your Vehicles. Your vehicles and their accessories and contents are left entirely at your risk.


Any Shortcomings. You must notify any shortcomings with your Holiday to Coombe Mill immediately so that remedial action, if appropriate, can be taken. We cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during holiday .


We reserve the right to restrict access to any part of the farm or limit contact with any animal without notice on vetinary advice. We also reserve the right to cancel or change any activity or facility to meet government restrictions.